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Shipping and Returns

Shipping and Delivery

A standard shipping fee will be displayed once you get to the checkout and shall be applied to all orders made.

Our standard delivery time including order processing time is 5-7 business days. If your order has not arrived in this time, please get in touch with us via email at hansgrillltd@gmail.com.

You will receive an email once your order has been received and when your order has been dispatched with a date that you can expect to receive the item.


Order cancelations

Please accept our apologies, occasionally we have to cancel orders for some reasons:

Product unavailability: We try to get as much choice as possible onto our website, and occasionally we have to cancel orders when the ordered product is unavailable.

Failed security checks: Orders may also be cancelled if security checks are failed; there are multiple reasons this can occur. Please contact our Customer services team for further details.

Customer cancellation: If you have requested to cancel part or all of your order.

If your order has been cancelled you will receive an email detailing your order the with confirmation of canceling and reason for cancelation.


*Our Shipping and Delivery Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Shipping and Delivery Policy at any time.

We offer a 100% Satisfaction guarantee or your money back. Please just contact us if you are unhappy with your purchase!