Privacy policy
Effective date: June 10, 2026
This Privacy Policy explains how Hans Grill ("we", "us", "our") collects, uses, and shares your personal information when you visit or make a purchase from hansgrill.shop (the "Site").
Contact us
Email: info@hansgrill.shop
Phone: +1 (803) 969-2028
Mail: Hans Grill Ltd, Unit 6B Three Rivers Business Centre, Ipswich IP10 0BF, United Kingdom
Information we collect
- Order information — your name, billing and shipping address, email address, phone number, and order details when you make a purchase.
- Payment information — payments are processed by our payment providers (such as Shopify Payments, PayPal, Shop Pay, and Apple Pay). We never see or store your full card number.
- Device and usage information — when you browse the Site, we collect information about your device, browser, IP address, and how you interact with the Site, using cookies, pixels, and similar technologies.
- Marketing information — your email address and preferences if you sign up to our newsletter or create an account.
How we use your information
- To fulfill orders — including processing payment, arranging shipping through our fulfillment partners, and providing order confirmations, tracking, and support.
- To send service communications about your order or warranty.
- To send marketing emails (such as our weekly newsletter) if you have opted in. You can unsubscribe at any time using the link in any marketing email.
- To understand how customers use the Site, improve it, and measure the effectiveness of our advertising.
- To screen for fraud and meet our legal obligations.
How we share your information
We share personal information with service providers who help us operate the business: Shopify (our ecommerce platform), payment processors, fulfillment and delivery partners (including Amazon Multi-Channel Fulfillment), our email platform (Klaviyo), and analytics and advertising partners (such as Google). These providers may only use your information to provide services to us.
We do not sell your personal information for money. Some sharing with advertising and analytics partners may be considered a "sale" or "sharing" under certain state laws — you can opt out as described below.
Cookies
We use cookies and similar technologies to keep your cart working, remember your preferences, run analytics, and personalize marketing. You can control cookies through your browser settings; disabling some cookies may affect how the Site works.
Your privacy rights
Depending on your state of residence (including under the California Consumer Privacy Act as amended by the CPRA, and similar laws in states such as Virginia, Colorado, Connecticut, and Utah), you may have the right to:
- Know what personal information we collect, use, and share about you;
- Access a copy of your personal information;
- Correct inaccurate personal information;
- Delete your personal information;
- Opt out of the sale or sharing of personal information for targeted advertising;
- Not be discriminated against for exercising any of these rights.
To exercise any of these rights, email info@hansgrill.shop with the subject line "Privacy Request". We will verify your request using the email address associated with your order or subscription, and respond within the timeframe required by law. You may use an authorized agent to submit a request on your behalf.
Data retention
We keep order records for as long as needed for tax, accounting, warranty, and legal purposes. Marketing profiles are kept until you unsubscribe or ask us to delete them.
Security
The Site runs on Shopify and uses TLS encryption for all traffic. No method of transmission or storage is 100% secure, but we take commercially reasonable measures to protect your information.
Children
The Site is not directed to children under 13, and we do not knowingly collect personal information from them.
Changes to this policy
We may update this Privacy Policy from time to time. The effective date above shows when it was last revised. Material changes will be posted on this page.
