Warranty
Official Hans Grill Warranty
Your protection, our promise. Every Hans Grill product comes with our official warranty when purchased directly from our website.
Why Buy Direct?
When you purchase from the official Hans Grill website, you receive:
- Official Warranty Coverage – Full manufacturer warranty protection
- Extended Protection – Register your product for additional coverage
- 100% Authentic Products – Guaranteed genuine Hans Grill quality
- Priority Support – Direct access to our expert team
- No Surprises – No cracked stones, no counterfeit products
Important: Official Hans Grill warranty is only valid for products purchased directly from hansgrill.shop. Products purchased from third-party sellers (including Amazon, eBay, or other marketplaces) are not covered under our official warranty program.
What's Covered
Standard Warranty
All Hans Grill products are covered against manufacturing defects and material failures under normal use for the warranty period specified with your product.
Extended Warranty (Registration Required)
Register your product within 30 days of purchase to activate extended warranty coverage, including:
- Additional coverage period beyond standard warranty
- Priority customer support and troubleshooting
- Expedited replacement processing
- Exclusive tips and cooking guides
What's Not Covered
- Normal wear and tear from regular use
- Damage from misuse, abuse, or improper care
- Thermal shock (rapid temperature changes)
- Products purchased from unauthorized sellers
- Damage during shipping (contact us immediately if received damaged)
Making a Warranty Claim
If you experience any issues with your Hans Grill product:
- Contact our support team at hansgrillltd@gmail.com
- Provide your order number and product details
- Describe the issue with photos if possible
- Our team will review and respond within 24-48 hours
Register Your Product
Complete the form below to activate your extended warranty and priority support
